Gift Craze Help
FAQ
Find quick answers to common Gift Craze questions.
Last updated: October 29, 2026
Ordering
How do I place an order?
Browse personalized gifts, add your item to cart, provide customization details, and checkout. For corporate gifts, submit an RFQ.
Can I order on WhatsApp?
Where WhatsApp is configured, you can contact Gift Craze for help. Website checkout and RFQ forms remain the clearest way to capture order details.
Can I customize a gift?
Yes. Many personalized products support names, photos, messages, colors, sizes, or other custom details.
Can I send my own photo/design?
Yes, if you have permission to use it and the file is suitable for production.
Personalized Gifts
What image quality should I upload?
Use clear, high-resolution images. Low-quality images may print poorly.
Can I change the design after ordering?
Changes may be possible before production starts. Once production begins, changes may not be possible.
Are personalized gifts returnable?
Usually not, unless defective, damaged, wrong, or materially different from approved details.
Corporate Gifts
How do I request a corporate quote?
Browse corporate gifts or product pages and submit a quote request with quantity, branding, and deadline details.
Do you brand products with company logos?
Yes, corporate gifts can include branding where suitable for the product and order requirements.
Is there a minimum order quantity?
Some corporate products may have minimum quantities. MOQ is confirmed during quotation.
How long do bulk orders take?
Bulk timelines depend on product availability, quantity, branding method, artwork approval, and delivery location.
Payments
Do you accept Cash on Delivery?
Cash on Delivery may be available for selected orders where confirmed.
Do you accept Pay on Collection?
Pay on Collection may be available for pickup orders where confirmed.
When is payment required for custom orders?
Custom orders may require payment or a deposit before production starts.
Delivery
Do you deliver?
Delivery may be available within Harare and selected areas in Zimbabwe, depending on order and courier availability.
Can I collect my order?
Pickup may be available where confirmed.
How long does delivery take?
Timing depends on the product, customization, payment confirmation, approval, and location.
Returns
What if my item arrives damaged?
Report the issue as soon as possible with your order details and photos or videos.
Can I return a customized item?
Customized items are generally not returnable unless defective, incorrect, or materially different from approved details.
Need help?
Contact Gift Craze if you have questions about this page, an order, a quote request, customization, delivery, or collection.
Shop 8 Luckiz Mall, Luck Street, Harare